Terms of service
Last updated: 4 November 2026
These terms apply to every order placed on ellevngems.com. Please read them before you buy. By placing an order, you agree to these terms, together with our shipping policy, returns and refunds policy and privacy policy.
1. About us
This website is run by ELLEVN GEMS, Blackburn Enterprise Centre, Furthergate, Blackburn BB1 3HQ, United Kingdom. You can contact us at ellevngems@outlook.com.
2. Our jewellery
Our jewellery is handcrafted by skilled artisans from brass, set with semi-precious stones and pearls, with a gold-tone finish. Because every piece is made by hand, and natural stones and baroque pearls vary in colour, shape and texture, your piece may differ slightly from the photographs. These natural variations are part of the character of each piece and are not a fault.
We take care to show colours accurately, but screens differ, so the colour you see may vary slightly.
3. Placing an order
When you place an order you will receive an email acknowledging it. This is not yet acceptance. A contract is formed when we email to confirm your order has been dispatched. We may decline an order, for example if a piece is out of stock or a price has been shown in error. If we decline your order after taking payment, we will refund you in full.
You must be at least 18 years old to place an order.
4. Prices and payment
Prices are shown in pounds sterling (GBP) and include any applicable taxes. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order. If a price is clearly wrong, we will contact you before dispatch to ask whether you would like to continue at the correct price or cancel for a full refund.
5. Delivery
Delivery options, prices and timings are set out in our shipping policy. Responsibility for your order passes to you on delivery. For orders sent outside the UK, any import duties, taxes or handling fees charged by the destination country are paid by the recipient.
6. Your right to cancel
If you are a consumer, you can cancel most online orders within 14 days of delivery without giving a reason, under the Consumer Contracts Regulations 2013. How to cancel, what is excluded (including pierced earrings for hygiene reasons and pieces made to your own specification), and how refunds work are set out in our returns and refunds policy.
7. Customised designs
We create customised designs upon request. We will agree the design, price and timing with you in writing before we begin. Because a customised piece is made to your specification, it cannot be cancelled once work has started, except where it is faulty or not as agreed.
8. Faulty or incorrect items
Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. If your jewellery is faulty, damaged on arrival or not as described, please contact us and we will arrange a repair, replacement or refund as the law requires.
9. Caring for your jewellery
Brass can naturally tarnish over time, especially with exposure to moisture, perspiration and perfume. Tarnishing caused by normal wear, or damage caused by misuse or not following our care guidance, is not a fault. Care guidance is shown on every product page.
10. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
11. Website content
All photographs, designs, text and branding on this website belong to Ellevngems or are used with permission. Please do not copy or reuse them without our written consent.
12. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as postal disruption, severe weather or strikes. If this happens, we will let you know and do what we can to reduce the delay.
13. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.
14. Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you have a concern, please contact us first and we will do our best to put things right.
Contact
ELLEVN GEMS
Blackburn Enterprise Centre
Furthergate
Blackburn
BB1 3HQ
United Kingdom
ellevngems@outlook.com