Shipping policy

Last updated: 9 November 2026

Every Ellevngems order is wrapped in our signature black gift box and sent with care. Here is everything you need to know about delivery.

UK delivery

Free UK delivery on orders of £75 or more. Orders under £75 are £4.99.

Every UK order is sent by Royal Mail Tracked 48. Please allow 3 to 5 working days for your order to arrive. We are unable to offer next day or Special Delivery.

You will receive a tracking number by email as soon as your order is on its way.

International delivery

International Standard delivery is a flat £24 per order.

Delivery times vary by destination and are usually 5 to 15 working days from dispatch. Times can be longer during busy periods or if your parcel is held at customs.

Dispatch

Orders are dispatched within 1 to 2 working days (Monday to Friday, excluding UK bank holidays). Orders placed after 12pm, or at the weekend, are dispatched from the next working day. Limited edition and preorder pieces are dispatched on the release date shown on the product page.

Customs, duties and taxes

Orders sent outside the UK may be charged import duties, taxes or handling fees by the destination country. These are set by local authorities, are not included in our prices or delivery charge, and are paid by the recipient. We are unable to mark parcels as gifts or declare a lower value.

Your address

Please check your delivery address carefully at checkout. If you spot a mistake, email us as soon as possible at ellevngems@outlook.com. We can update the address only if your order has not yet been dispatched.

Late, lost or damaged parcels

If your tracking has not updated for several days, or your parcel arrives damaged, please email us with your order number and, for damage, a photo of the parcel and piece. We will work with Royal Mail to put things right, and if a parcel is confirmed lost we will send a replacement or a full refund.